At Pioneer Appliance Repair, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share information collected from users of our website. By using our website or submitting information through our call request form, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information from you when you fill out our call request form. This information may include your name, phone number, and email address, which are necessary for us to provide you with our services. We also collect non-personal browsing data using cookies and web beacons to enhance your experience on our website. This data may include your IP address, browser type, and pages visited.

Use of Information

The personal information we collect is used to contact you for service-related purposes. We may call, email, or text you to schedule appointments, confirm services, or provide service updates. Non-personal data is used to improve our website functionality and user experience.

Sharing of Information

We value your privacy and only share your information with our trusted partners who assist us in operating our website and offering our services. These partners are not permitted to use your information for any other purposes. By using our website, you acknowledge and agree that your information may be shared with these partners for operational and service-related needs.

User Agreement and Limitations

By contacting us through our website or by phone, you agree to allow us and our partners to contact you via phone, email, or text for service-related purposes. You also acknowledge that all disputes related to our website or services will be addressed through direct negotiation and you waive your right to sue or take any legal action beyond this. Moreover, you agree that the maximum compensation for any claims is limited to $100 and you will bear your own legal fees and expenses in the event of a dispute.

Your Choices

If you wish to opt-out of communications from us or request that we no longer share your information with our partners, please contact us at (562) 295-6786. We will make reasonable efforts to accommodate your request promptly.

Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes to the way we manage your personal information, we will provide notice on our website. We encourage you to review this Policy periodically to be informed about how we are protecting your information.